Identity (CNIC)
Every tutor's identity is checked against their CNIC. The name on the profile is the person's real, documented name.
Safety & verification
Connecting adults with children is serious. We treat it that way.
This page explains exactly what Tutora verifies, how contact works, and the ground rules we ask every parent to follow. Read it before your child's first session.
What we verify
Before any tutor is listed
Qualifications
Degrees and certifications claimed on a profile are reviewed against documents before publication.
Direct conversation
We speak with every tutor personally before listing — profiles aren't self-published forms.
Ongoing standing
Complaints are investigated. Substantiated concerns lead to removal, and the verification date on each profile keeps checks current.
How contact works
Parents in the middle of everything — by design
Tutora never publishes tutor phone numbers or emails, and tutors never receive a child's contact details from us. Requests come from parents; introductions go to parents. What happens after the introduction is between you and the tutor — with our ground rules below.
- All requests for students under 18 must come from a parent or guardian
- Introductions are made to the parent's WhatsApp/email — never directly to a child
- Sessions are strictly online (Zoom, Google Meet or similar) — Tutora lists no in-person tutoring
- We recommend the parent's account/device hosts the session for younger children
Ground rules for parents
Four habits that keep online tutoring safe
Sit in early
Attend the trial session and drop in regularly, especially for primary and middle grades. Good tutors welcome it — treat reluctance as a red flag.
Keep sessions on-platform
Use scheduled video calls at agreed times. Be cautious of tutors who push conversations to private channels with the child.
Own the communication
Fee discussions, scheduling and progress updates should flow through you, not through the student — at every age below 18.
Report concerns
Anything that feels off — boundary-pushing, secrecy, requests to contact the child directly — email hello@tutora.pk. Every report is investigated.
Honest limits
What verification doesn't promise
Verification confirms a tutor's identity and qualifications at the time of checking. It is not a guarantee of teaching quality or conduct — which is why parent supervision and the ground rules above matter, and why we make re-matching free and easy if anything isn't right. A platform that promises "completely safe" is overpromising; we promise checked identities, mediated contact, and action on every report.
Informed parents make the safest platform.
Now that you know how it works — find the right teacher.